Up to 200 new jobs will be created in Sydney with the expansion of ICT Group, Inc.
The company recently won a contract to provide client care support for Bell Mobility, the wireless arm of Bell Canada, Canada's largest communications company. Much of this new service work for Bell will be done at ICT Group's contact centre in Sydney.
The province, through Nova Scotia Business Inc., is supporting ICT Group's growth with a five-year payroll rebate of up to $1.4 million.
"ICT Group's long-running business in Nova Scotia is expanding through its new relationship with a leading Canadian business -- Bell Mobility," said Economic Development Minister Angus MacIsaac. "The investment demonstrates the province's commitment to helping world-class companies create quality employment in communities throughout Nova Scotia."
ICT Group's Sydney location, which opened in October 1998, was among the first large contact centres in Cape Breton. ICT Group employs more than 700 customer sales and service representatives in Nova Scotia with contact centres and home-based operations in Sydney, New Glasgow and Halifax.
"We are pleased with the skilled, educated workforce available in Nova Scotia, which we expect to leverage in the delivery of consistent, high-quality customer care support services on behalf of Bell," said John J. Brennan, chairman and CEO, ICT Group.
"We are excited to be working with a top-notch company like ICT Group to add to our service capabilities, and to be helping create as many as 200 new skilled jobs in Sydney," said Cameron McCuaig, vice-president, client care with Bell Mobility. "This announcement underlines Bell's commitment to providing our clients across the country with best-in-class service and support."
ICT Group's Nova Scotia operations are part of the company's global contact-centre business throughout North America, Latin America, Europe and Asia.
"Nova Scotia's contact-centre industry of leading, global businesses continues to compete on the world stage, and continues to mature here at home," said Stephen Lund, president and CEO of NSBI. "With existing business in three regions of Nova Scotia, this latest growth in Sydney is a further demonstration of ICT Group's success in the province."
ICT Group, headquartered in Newtown, Pa. (U.S.), is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT Group also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT Group, visit the company's website at www.ictgroup.com .
Bell is Canada's largest communications company, providing consumers with solutions to all their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice over IP. Bell also offers integrated information and communications technology (ICT) services to businesses and governments, and is the Virtual Chief Information Officer (VCIO) to small and medium businesses (SMBs). Bell is proud to be a Premier National Partner and the exclusive Telecommunications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is wholly owned by BCE Inc. For information on Bell's products and services, please visit www.bell.ca. For corporate information on BCE, please visit www.bce.ca.
Nova Scotia Business Inc. is Nova Scotia's private sector-led business development agency. NSBI is the investment attraction arm of the province and helps businesses in Nova Scotia meet growth potential through advisory services, trade development, financing and venture capital.
Contact email for Sydney recruiting: ictgroup.com