Home-Grown Company Builds on 40-Year History in Nova Scotia

Oct 21, 2009

A Nova Scotia company with a 40-year history in the province is expanding its contact centre operations with a new location opening in Windsor.

IMP Customer Care, a division of IMP Group International Inc., plans to create up to 100 jobs over the next six years. The province, through Nova Scotia Business Inc., is supporting the growth with a six-year payroll rebate up to a maximum of $708,400.

"We are delighted to support IMP in the expansion of its customer care division," said Minister of Economic and Rural Development Percy Paris. "This home-grown company is not only well-known around the world, it's also a major employer in Nova Scotia through its various divisions."

IMP Group International employs 3,500 worldwide, with more than 2,000 employees in Nova Scotia. Since 2000, the customer care division has been providing bilingual customer contact services to consumers and businesses in the travel, financial, and information technology sectors."

"We are pleased to continue building on our presence here by setting up operations in Windsor through our customer care division," said Darrell Taylor, senior vice-president and chief information officer of IMP Group International. "Our confidence in Nova Scotia is rooted in a 40-year history of successful business growth, and despite economic challenges, we are committed to this province and the highly skilled people we employ here."

"This expansion reinforces our competitive strengths as a province," said Stephen Lund, president and CEO of Nova Scotia Business Inc. "IMP is confidently growing and expanding its contact centre operations by growing existing contracts and accommodating new lines of business."

"This is a good news story for Hants County," said Ryan MacNeil, former executive director of the Hants County Regional Development Authority. "In partnership with NSBI, we are pleased to welcome IMP to the community and to see new job opportunities created for our skilled workers."

IMP Group International Inc. is focused on global, sustainable growth, with 3,500 experienced people delivering service, quality and value to customers across diverse sectors such as aerospace, aviation, airline, healthcare, industrial marine, information technology, hospitality and property development.

Nova Scotia Business Inc. is Nova Scotia's private-sector-led business development agency. NSBI is the investment attraction arm of the province and helps businesses in Nova Scotia meet growth potential through advisory services, trade development, financing and venture capital. Go to www.novascotiabusiness.com for more details.


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