Virtual Agent Services Opens in Amherst

Dec 13, 2011

A leading contact centre is expanding to Amherst with support from the province.

Virtual Agent Services (VAS), an VAS_webaward-winning company and one of the largest hospitality outsourcers in North America, plans to create up to 170 new jobs in the next five years. The province, through Nova Scotia Business Inc., is supporting the company's growth with a payroll rebate to a maximum of $1,244,551.

"We're excited to see an employer like VAS expanding its operations to Nova Scotia," said Brian Skabar, MLA for North Cumberland, on behalf of Minister of Economic and Rural Development and Tourism Percy Paris. “These jobs will provide a good boost to the local economy.”

VAS, with close to 1,100 employees in Canada, handles more than 8.5 million customer calls each year.

"Today's announcement is a result of the efforts by Nova Scotia Business Inc. and a team of community partners to address a need in this community," said Amherst Mayor Robert Small. "Virtual Agent Services had a need to expand and Amherst was the perfect solution to address this need. I welcome VAS as the newest member of our community."

The company has 22 locations in Canada with its national head office in Moncton and services a wide range of industries including hospitality and travel, communications and technology, and banking/financial.

"Amherst is a great location for our company," said Dwight Perry, VAS vice-president operations. "We are here to grow and we are looking forward to becoming a part of the community and contributing to the success of the local economy."

VAS has been recognized by a variety of awards including the 2010 Best Outsourcing Partner Award, and one of the 2009 Top Performers in North America by ContactCenterWorld.com, and one of Inc. Magazine's 5000 Fastest Growing Privately Held Companies in 2009. In June, the company announced a merger agreement with Thing5, a voice solutions company, to offer a broaden services.

"VAS is a great example of a company that sees first-hand the advantages of doing business in Nova Scotia and we are committed to support its growth in rural Nova Scotia," said Stephen Lund, president and CEO, Nova Scotia Business Inc.

VAS Holdings and Thing5 LLC merged in June 2011 to create a Communications-as-a-Service (CaaS) technology provider. The merged entity will offer the industry's most complete set of CaaS solutions for the hospitality, travel and financial services industries by providing enterprise level, managed telecommunications and customer service systems with BPO (business process outsource) capability. The combined company will have the No. 1 position in the hospitality telecommunications sector, with its solutions used at over 4,000 properties.