Nova Scotia is outsourcing destination of choice

Mar 12, 2004

HALIFAX - A newly established Business Process Outsourcing (BPO) operation is looking to hire more than 100 financial and accounting employees for its Halifax location over the course of the next year. New Jersey-based Creditek Corporation manages receivables for a number of Fortune 1500 companies that include leaders in the Consumer Packaged Goods (CPG) and healthcare sectors.

“We are extremely pleased with the talent we are attracting in Halifax,” said Regina Paolillo, President and CEO of Creditek. “Our planned growth requires a workforce that is well educated, experienced, energetic, innovative and customer focused. That’s why we chose Halifax as a partner and location for our first offshore Service Center and we couldn't be happier with the results.”

Creditek’s Halifax location marks the company’s first Canadian operations. “We are pleased that Creditek has made Nova Scotia their first Canadian choice for growth, and it speaks well of the business advantages that exist in our province,” said Economic Development Minister Ernie Fage.“ Creditek places a high value on the education level of our workforce and, by choosing Nova Scotia, they are helping us send a strong message to the international business community that we’re an excellent location for business.”

Creditek has signed a four-year payroll rebate agreement with Nova Scotia Business Inc. that will see the company set up initial operations in Halifax and explore another expansion outside of Halifax in year two of the agreement. Should the company meet all of its obligations, and create up to 240 jobs in the process, it will be eligible to receive $1.7 million over the course of the agreement.

“BPO companies like Creditek present a major opportunity for us because outsourcing has become the norm for many U.S.-based businesses,” said Stephen Lund, President and CEO of Nova Scotia Business Inc. “Our province is well positioned as an outsourcing alternative to locations in India and China because we lack the geopolitical risks, we share the same culture as the United States, and our workforce measures up with any location in the world.”

Creditek staff require a college diploma or university degree in business or accounting, or several years of experience in the industry. The Nova Scotia Community College (NSCC) provided initial workplace training for staff in Creditek’s applied customer service training

“NSCC believes it’s important to be proactive in business development activity that impacts the economic progress of Nova Scotia,” said Ken Jones, Dean, Customized Training and Part-time Studies, NSCC. “We can provide various levels of training including curriculum development and delivery, which we customize to meet the needs of individual business operations - telecommunications, customer service and management are three specific areas of focus.”

For more information on employment opportunities with Creditek, contact Sharon Ayres at (800) 216-4000 x333 or creditek.com

Nova Scotia Business Inc. is the province’s business development agency, an organization that works with companies to provide business solutions. The private sector-led agency works to attract new businesses to the province and help those already in Nova Scotia expand through services such as export development and financing.