Amex Canada Inc. chooses Nova Scotia for growth

Dec 4, 2003

HALIFAX - Amex Canada Inc., a wholly-owned subsidiary of American Express Company, announced today that it will expand its Corporate Travel Reservation Centre in Halifax, with help from Nova Scotia Business Inc. The expansion will allow the company to hire up to 185 people within the next five years.

There was considerable competition from other locations both in Canada and the World; however we are very excited about this new partnership with Nova Scotia, said Yves Lalumiere, Vice-President, Eastern Canada, Amex Canada Inc. We wanted to have more presence in this area and Halifax, Nova Scotia, offers a quality workforce and fits well with our existing model.

"This is an investment in our people and their skills," said Economic Development Minister Ernest Fage. "The digital economy is an important component of our economic growth strategy, and we are pleased to be able to continue to build on our advantages in this area."

As part of NSBI's five-year payroll rebate agreement, Amex Canada Inc. is eligible to receive a maximum of $1.15 million, provided it maintains and creates up to 185 new jobs over the course of the agreement.

The expansion of Amex Canada's Corporate Travel Reservation Centre marks a unique business opportunity for the province because it commands a skill set that's different than what's currently required by the typical customer contact centre, said Stephen Lund, President and CEO of Nova Scotia Business Inc. This also creates a foundation for developing other opportunities for the province with other divisions of American Express.

Amex Canada's Corporate Travel Reservation Centre will service in-bound calls from U.S.-based corporate clients. Amex expects to hire graduates from travel and tourism programs, including CompuCollege.

"The mission of CompuCollege is to provide practical skill training for the career success of our students," said Gail Millar, Director of Operations for the Halifax Campus of CompuCollege.  "This announcement by Amex Canada Inc. represents entirely new employment opportunities in the Corporate Travel industry. That's good news for Nova Scotians, for our students, and for CompuCollege. We look forward to the opportunity of working closely with Amex Canada Inc."

Nova Scotia Business Inc. is the province's business development agency, an organization that works with companies to provide business solutions. The private sector- led agency works to attract new business to the province and help those already in Nova Scotia expand through services such as export development and financing.