Convergys selects Nova Scotia for continued growth

Apr 24, 2003

Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced today that it will expand its Nova Scotia operations into the Truro area, marking its third contact centre within the Province.

Premier John Hamm and Gloria Griffin, Planning Site and Development with Convergys Corp., made the announcement today at the Truro Power Centre, with Chief Lawrence Paul of the Millbrook First Nation. They were joined by Jamie Muir, Minister of Justice on behalf of Cecil Clarke, Minister of Economic Development, and Stephen Lund, President and CEO of Nova Scotia Business Inc.

Today's announcement will result in hundreds of new jobs for Nova Scotians, greater prosperity for the province and more dollars to pay for the things we need, like health and education," said Premier Hamm.  "By attracting new investment from companies like Convergys, we can set even more new records for job creation in Nova Scotia.

Convergys Corp. has signed a six-year payroll rebate with Nova Scotia Business Inc. for the creation of the Truro in-bound customer contact center. Conditional on achieving its targets, Convergys will receive a payroll rebate, paid at the end of each year, to a maximum of $6.5 million. Although the company expects to hire a minimum of 265 people over that time -- which would result in a rebate of approximately $3 million -- the rebate is designed to encourage additional growth and employment over the course of the agreement. Convergys also operates sites in Dartmouth and New Glasgow.

Convergys is dedicated to meeting the high standards of billing and customer relationship management services that our clients expect and deserve, said Griffin. We have been quite pleased with the results of Convergys operations in this Province. We look forward to working with the talented people of Nova Scotia as we build a successful business. We also look forward to giving back to the community.

Convergys will establish its new location at the Truro Power Centre, an economic development initiative of the Millbrook First Nation. Shawn Mobley, Senior Vice President and Manager of the Contact Center Practice Group, Jones Lang LaSalle, negotiated the transaction on behalf of Convergys.

Lund says bringing Convergys Corp. to Truro was a collaborative effort.  The partnership between the Millbrook First Nation Band, Convergys and Nova Scotia Business Inc. will have a positive economic impact on the Town of Truro and Colchester County for years to come, said Lund. Today all partners should be proud of Convergys Corp.'s announcement as the company, the industry, and the economy continue the strong growth that the province has seen since Convergys first came to Nova Scotia six years ago.

"We're very pleased with the Convergys call centre deal," said Millbrook First Nation Chief Lawrence Paul. "The development taking place here at the Truro Power Centre will provide economic benefits for Millbrook and the entire region."

"I congratulate Chief Paul and the Millbrook First Nation Band for their initiative and strong leadership in establishing the Truro Power Centre as an important business magnet for Truro and surrounding areas," said Minister Muir. "The leadership and partnership shown here is a perfect example of what the province's economic growth strategy calls for as we continue to build a sustainable economic future for Nova Scotia."

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing.  Convergys serves top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. Convergys also provides integrated, outsourced, human resource services to leading companies across a broad range of industries.

Convergys[r] employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com , and has world headquarters in Cincinnati.

Currently Convergys employs more than 10,000 people in Halifax, New Glasgow, Winnipeg, Ottawa, Welland, Kamloops, Edmonton,  and St. John's, Newfoundland.


Nova Scotia Business Inc. is the province's business development agency, an organization that works with companies to provide business solutions. The private sector-led agency works to attract new businesses to the province and help those already in Nova Scotia expand through services such as export development and financing.