SupportSoft Expands its Operation in Halifax

Apr 19, 2005

HALIFAX (April 19, 2005) — SupportSoft, a U.S. software firm headquartered in Redwood City, Calif., intends to expand its Halifax operation.

Premier John Hamm made the announcement today, along with Radha Basu, president, CEO, and chair of SupportSoft, Economic Development Minister Ernest Fage, and Stephen Lund, president and CEO of Nova Scotia Business Inc. (NSBI).

NSBI has agreed to provide SupportSoft with up to a $1.1-million Canadian dollar payroll rebate, over five years, based on performance targets for new positions at the company's Halifax location.

SupportSoft is a leading provider of software that automates service and support delivery for corporate enterprises and digital service providers worldwide. In the fall of 2004, SupportSoft acquired Halifax-based Core Networks.

"Having a well-respected company like SupportSoft invest resources in Nova Scotia sends an incredibly valuable message to the global IT community about the province's advantages as a centre of excellence for software development," said Premier Hamm. "Clearly, one of the most important elements to our offering is the high quality talent pool from which companies can staff their operations."

"SupportSoft views this location as a cost-effective, innovative and secure development environment with top-rate infrastructure,” said Mrs. Basu. "In addition to a technically savvy and highly educated workforce, we were pleased to discover in Halifax, a positive economic climate characterized by clear alignment between government, academia and the business community which encourages favourable conditions for software innovations."

The payroll rebate is a performance-based incentive supporting the hiring of up to 55 additional full-time employees. SupportSoft currently employs 35 at its Halifax location.

"Nova Scotia is realizing the benefits of its commitment to education infrastructure," said Mr. Fage. "Our universities and community colleges -- which produce 2,200 IT graduates annually -- have helped to position Nova Scotia as a cost-competitive, secure, and well-positioned alternative for North American software and services firms."

NSBI's CEO said the company's growing presence in Nova Scotia is another endorsement of the province's strong business case for companies seeking an ideal environment for software application development and maintenance operations.

"By its intentions to expand its Halifax operation, SupportSoft is telling the world about the business case for software development in Nova Scotia," said Mr. Lund. "This is especially true for the ‛mission-critical' components of the software application architecture," said Mr. Lund.

SupportSoft Inc. is a leading provider of real-time, automated software solutions for corporate enterprises and digital service providers worldwide. The company's Real-Time Service Management (RTSM) software enables enterprises to more effectively manage and secure computing endpoints, automate technical service support and improve overall operating efficiencies and provides a foundation for digital service providers to support triple play service automation for VIP, video or broadband delivery, while significantly improving the end-user experience. More than 200 companies worldwide have selected SupportSoft solutions including Bank of America, BellSouth, CSC, Comcast Communications, Procter & Gamble, Time Warner Cable and Thomson Financial.

Nova Scotia Business Inc. is the business development agency for Nova Scotia, led by a private-sector board of directors. It is the investment attraction arm of the province and helps companies in Nova Scotia meet their growth potential through business advisory, export development and financing services.