NSBI welcomes TeleTech to the Province

Apr 4, 2003

Premier John Hamm joined Stephen Lund, President and CEO of Nova Scotia Business Inc., today, in announcing that TeleTech Holdings, Inc., a leading provider of customer management solutions, will soon begin operations in Nova Scotia.

TeleTech has signed a six-year payroll rebate agreement with Nova Scotia Business Inc., contingent on the company establishing three customer management centers in Nova Scotia. TeleTech's investments in Nova Scotia are expected to infuse approximately $200 million into the provincial economy over the course of the agreement.

"Today in Nova Scotia, more people are going to work than at any time in the province's history, with tens of thousands of new jobs since 1999," said Premier Hamm.  "TeleTech's significant investment in Nova Scotia will build on the success of our growth strategy, creating employment opportunities for hundreds of Nova Scotians in a successful, growing organization."

Under terms of the multi-year agreement, TeleTech will open a customer management centre in the Bayer's Lake Industrial Park by the end of June. TeleTech is currently recruiting for the new centre and expects to hire approximately 600 employees. In addition, TeleTech is exploring options for an additional two sites within the province for further expansion, including at least one rural community. The company is eligible to receive a maximum of $11.8 million, should it hire 1500 employees over the course of the agreement

We are pleased to be expanding our existing Canadian presence with operations in Nova Scotia, said Tom Loberto, President of TeleTech Canada. Nova Scotia presented a compelling business case, coupled with attractive investment incentives, that made the province an excellent opportunity. We believe Nova Scotia provides the key components that drive our long-term success, including the availability of a skilled and dedicated workforce.  We are pleased to be joining a strong business community and look forward to a successful relationship with the Nova Scotia province.

TeleTech is an international leader in the customer management industry, and their selection of Nova Scotia demonstrates the province is a great place to do business, said Mr. Lund. This agreement is a tangible example of NSBI's efforts to attract investment into the province, and will help improve the rural and urban economies.   

For twenty years, TeleTech has managed the customer experience for some of the world's largest enterprises.  TeleTech's innovative customer care services help companies acquire, serve, grow and retain customers throughout the entire relationship lifecycle.  TeleTech offers solutions to a variety of industries including financial services, transportation, communications, government, healthcare and travel.  With a presence that spans North America, Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive customer care services to global organizations. Additional information on TeleTech can be found at http://www.teletech.com

Nova Scotia Business Inc. is the lead business development organization for Nova Scotia helping businesses grow, diversify and compete globally. NSBI provides export development and financial services designed specifically to meet the needs of clients in the province. NSBI also leads the province's business attraction efforts by targeting new companies that are growth-oriented, innovative, and sustainable - companies with the potential to contribute to Nova Scotia's economic growth.